Statement of Web Accessibility & Guests with Disabilities

At The Ridge, it is important to us that our website is accessible and easy to use for all persons with disabilities. If you have difficulty accessing any feature or functionality on this website, please feel free to call us at +1-212-777-0012 or email us at and we will work with you to provide the information or item you seek through a communication method that is accessible for you (for example, through telephone support). You may also contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website and related technology platforms.

We are continuously working with our website provider to use software tools to identify web accessibility standards as outlined by the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA). While the industry is not operating from approved, regulated legislation, The Ridge Hotel is committed to our good faith effort to follow the guidelines available. 

We strive to promote accessibility, diversity, and inclusion. The Ridge Hotel is actively taking steps and devoting resources to promote compliance with all applicable laws and guidelines. We continue to look for ways to improve the customer experience for everyone. We have a dedicated contact person responsible for overseeing, maintaining, and regularly updating our website, as needed, to ensure that this policy is being enforced.

If you have any questions, concerns, or have discovered an accessibility issue on our website, please contact us by emailing Be sure to include specifics and any page where an issue has occurred. We will make every reasonable effort to make the page accessible for you.

Facilities for Guests with Disabilities:

There are rooms at The Ridge Hotel which are specially adapted for physically challenged guests, including accessible showers. Please direct your questions about The Ridge Hotel’s accessible facilities and services to the Front Desk or 212-777-0012 to ensure your requests are handled properly and timely.